QR Tag Warranty & Replacement Policy
Effective date: [EFFECTIVE DATE] · Version 2026-09-29
What happens if your tag is faulty, lost, stolen or damaged.
1. WarrantyRequires legal review
We will replace your tag free of charge if, within 12 months of delivery, it stops scanning or fails because of a manufacturing fault under normal use. This is in addition to your rights under Oman's consumer protection laws.
2. What the warranty does not cover
- Damage from accidents, misuse, tampering, cleaning chemicals or scraping.
- Tags removed, moved, or damaged during a windscreen or body repair.
- Tags that were not fitted according to the instructions supplied.
- Loss or theft.
3. Lost or stolen tagsRequires legal review
Deactivate the tag at once from your dashboard, so any scan shows it as inactive, and contact [SUPPORT EMAIL]. We can issue a replacement tag; the replacement fee, if any, is shown before you pay.
4. How replacement works
Contact [SUPPORT EMAIL]. The old tag is deactivated and a new tag with a new code is linked to your vehicle, delivered or collected as with your first tag. Once replaced, the old QR code no longer works.
5. Selling or changing your car
Remove the tag and delete the vehicle from your account, or deactivate the tag. Tags are not transferred with the vehicle.